WeHome
A beautifully kept home.
Cleaning and household support, shaped around your home.
WeBusiness
A better place to work.
Cleaning support for workplaces and shared spaces across Auckland.
WeProperty
Your place, looked after.
Practical support when properties change hands, guests arrive or building work is finished.
WeLifestyle
Make room for everyday life.
An extra pair of hands for family life, pets and the household tasks on your list.
A little clarity.
Before we begin.
Common questions about arranging help, cleaning your space and discussing the details. If your question is not here, get in touch.
Good questions.
Clear answers.
Find the practical details, from arranging your first visit to choosing the right care for your space.
Planning your service
Do you have lock-in contracts?
Ask us to confirm the terms for your proposed service, including any minimum term, changes and cancellation arrangements, before booking.
How does getting started work?
Send us your location, the type of space and the help you need. We can discuss your requirements and the information needed to prepare a scope and quote.
Can we change our schedule or requirements?
Contact us with the changes and your preferred start date. Availability and any effect on the scope or price need to be agreed before a revised schedule starts.
Can we request a deep clean or specialist service?
Include the extra work in your enquiry. Carpet, upholstery, hard-floor and window cleaning each need a scope suited to the material, condition and access.
Can you help with an urgent cleaning problem?
Contact us with the location, nature of the problem and timing. Urgent availability needs to be confirmed; an enquiry does not guarantee a same-day or emergency response.
What happens if a cleaner is unavailable?
Ask about cover arrangements when agreeing your service. Any replacement or schedule change should be confirmed with you.
Will we have the same cleaners?
Tell us if continuity is important to you. Team allocation and cover arrangements can be discussed as part of your service plan.
Working together
How do we raise an issue?
Email hello@wehelp.co.nz with the property, service date and a description of the concern. Include any useful details so the issue can be reviewed.
Can we speak with the owner?
Send your enquiry through our Contact page and let us know who you would like to speak with.
How is cleaning quality checked?
Discuss your priorities, the agreed checklist and how feedback will be handled before the service begins. Ask us to confirm the review arrangements for your property.
Do you have public liability insurance?
Please request current insurance details and the cover applicable to your service before booking.
Are you New Zealand owned and operated?
WEHELP is being developed for Auckland. Please contact us for the business ownership and operating details relevant to your booking.
Can you supply paper towels and toiletries?
Tell us which consumables you need and the quantities involved. Supply arrangements, product choices and pricing need to be confirmed separately.
What if our premises close over Christmas?
Let us know your closure dates as early as possible. Confirm any scheduling changes, notice requirements and billing arrangements before the shutdown.
Are staff police vetted?
Please ask us to confirm the screening arrangements applicable to the people and service you are booking, particularly where children or vulnerable people are involved.
What health and safety arrangements apply?
Tell us about site hazards, access restrictions and induction requirements. Request the relevant health and safety documentation before work begins.
Can we discuss environmentally considerate cleaning?
Yes—include your product preferences, sensitivities and waste-reduction priorities in your enquiry so suitable options can be discussed.
Specialist cleaning
How often should commercial carpets be cleaned?
Frequency depends on foot traffic, use, soiling and the carpet manufacturer’s care guidance. A busy entrance may need attention more often than a lightly used room.
Can stains be removed from carpets?
Results depend on the stain, its age, previous treatments and the carpet material. Share photographs and details before agreeing a treatment; complete removal cannot be assumed.
What upholstery can be cleaned?
Include the furniture type, fabric care label and any marks in your enquiry. The material needs to be checked before a cleaning method is selected.
How often should upholstery be cleaned?
Usage, fabric, spills and the manufacturer’s guidance all matter. High-use seating may need more frequent attention than occasional-use furniture.
Can stains be removed from upholstery?
The fabric and stain determine what treatment is suitable. Mention any previous attempts to clean it, and discuss likely results before work starts.
Which floors can be polished or buffed?
The floor material, finish and condition determine the appropriate method. Include whether the surface is vinyl, timber, concrete or tile when requesting advice.
How often do floors need polishing or buffing?
There is no single schedule. Foot traffic, the floor finish and maintenance guidance help determine whether periodic or more regular care is appropriate.
How often should windows be cleaned?
Consider exposure, traffic, weather and how quickly the glass becomes marked. Interior and exterior glass may need different schedules.
Can difficult-to-reach windows be cleaned?
Access and height must be assessed before work is agreed. Tell us about upper floors, restricted areas and any access equipment requirements.
Can window cleaning be included in a regular service?
Include it in your enquiry so frequency, access and pricing can be discussed alongside the rest of your cleaning requirements.
Can you help identify what our building needs?
Describe the spaces, how they are used and the results you want. A useful scope considers routine tasks, periodic specialist work, access and your preferred schedule.
WeHELP
For the everyday.
And everything else.
Auckland, New Zealand
© 2026 WeHELP
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